I don’t have a smartphone.
The app is available for iPhones and Android. If you’re a Windows user, or don’t have a smartphone, you can use the web portal from your browser and log in with the username and password you’ve set.
Does the app track my every movement?
No. We don’t track location outside of checked in and out time when you are working as part of our verification process. Even when we receive possible late alerts your exact location is not identified or shared.
I don’t have a network connection at work.
Even without internet connection, the app still allows you to check in and out with it. Afterwards, it will automatically sync with our server whenever a network connection has been established.
Who do I contact about what?
For queries related to the app usage, sign-in and registrations, please contact TempBuddy. For queries related to jobs and payment, please contact your agency directly.
Would TempBuddy be my new employer?
TempBuddy is a software service provided to agencies. You are still on an assignment via your agency who registered you on TempBuddy.
How does TempBuddy affect my privacy?
With the power of technology that’s in our hands every day, companies need to take responsibility for how they use our data. TempBuddy, as a provider of technology, is in a strong position to influence how agencies manage their workforce and we take our role in protecting the worker very seriously.
When you download the TempBuddy app you’re entering into an agreement directly with us to provide certain data on your behalf to your agency. In this same agreement we commit to protect your privacy and adhere to relevant data protection laws. Our first responsibility is to you, the worker, in how we use the data we collect from the app.
When it comes to the specifics of location services, TempBuddy only shares your location with your agency when you check in for work to verify you’re on your assignment’s premises, while you’re working and when you check out. At other times, TempBuddy does not store your location. Up to an hour prior to the start of an assignment, TempBuddy checks to see if your location is within a specific radius to the place of work. We do not store, share or otherwise identify this exact location with anyone.
TempBuddy also needs access to your storage/SD card – this is used to temporarily store the photo taken upon check-in and check-out before it is uploaded for verification.
We do not access any other data stored on your phone/SD card.
Are there videos I can watch about how to use TempBuddy?
There are plenty available on our training website. If you have any other questions, please contact a member of our customer success team who will be happy to help you.